All jewelry items can be returned or exchanged (The seal on the product itself must not be torn off.); other types of product cannot be returned.
For more details, please check: FAQs

Please allow a processing time of 1 to 3 business days for your order to ship（(this is only for processing, pulling and packing your order; this does not include transit time).

Once shipped, you will receive a confirmation email with tracking details.

The infinite Crystal does not ship Saturdays, Sundays or on national holidays. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.

Normally, transit times are typically 5 to 7 business days within the continental US and up to 4-6weeks for international delivery.

- Orders shipping via Ground may take 7 to 14 business days to be delivered.

- Orders shipping via expedited methods arrive in about 1-5 business days (depending on the method selected).

- International Orders may take up to 6 weeks to arrive.

- Business days do not include weekends/holidays.
- For remote areas it may need longer.