Shipping policy

Shipping Policy

We are committed to ensuring your crystals reach you swiftly and safely. Below are the details of our shipping policy, tailored to different regions:

Processing Time:

Please allow a processing time of 1 to 3 business days for your order to ship（(this is only for processing, pulling and packing your order; this does not include transit time). 
The infinite Crystal does not ship Saturdays, Sundays or on national holidays. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.

Shipping Details:

USA:

  • Shipping Time: 5-7 business days （For remote areas it may need longer）
  • Fee: $5
  • Free Shipping: Orders over $159

International order:

  • For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package.
  • International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.
  • As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed. International Orders may take up to 6 weeks to arrive.

Tracking Your Order:

  • Once your order is shipped, you will receive an email with a tracking number.
  • Use this tracking number on our website or the courier’s website to track your order’s progress.

Why Shipping Matters:

  • We ship your orders with care to ensure that the crystals arrive in perfect condition.
  • Shipping allows us to share the beauty and healing properties of our crystals with customers worldwide.

Important Notes:

  • Shipping times are estimates and may vary due to external factors beyond our control.
  • Free shipping thresholds apply to order totals after discounts and before taxes.
  • We currently do not ship to PO Boxes or APO/FPO addresses.
  • Customs fees may apply for international orders, which are the responsibility of the recipient.
  • Delays may occur during peak holiday seasons; please order in advance.
  • Business days do not include weekends/holidays

For any questions or further assistance, please contact our customer service team. We are here to help ensure a smooth and delightful shopping experience.